Lol word...well what i do is threatin to leave sometimes and they give me free features....i.e free pcs to pcs and free minutes starting at 8 ( i got my phoen when they started offering that to new sprint customers the free minutes at 8 and i called in mad cuz they offered it like a few days after i got tha phone and said i want out and they gave it to me for free Lol) oh and they messed up my vision pack thing...and i get like 5 dollars off a month for that