FUnny thing is... when I was "something-teen" and had no money I didn't give a shit about customer service - you take my money, I get parts/service - the rest I didn't care about bc I never went to a shop looking for friends. Now that I can pretty much buy what I want I DO look at customer service - and quite honestly not many shopsOriginally Posted by Dr.G35
1) care
2) have time for
3) have the man/woman-power for
4) can afford
great customer service. For the people that do have money to spend that DOES matter so I think that's where a lot of shops could improve.
A lot of times they forget that they are providing a service and they are on the hook to be nice/cordial - not the other way around. A customers money spends just as easily at Shop A as it does Shop B. If you're a shop owner and you read that sentence and your 1st thoughts were "well go to Shop B my doors will stay open" you're the guy that shouldn't have your doors open - PERIOD. And yes - there are some unruly and shitty customers that aren't worth having -- I know that as well.
I've walked into shops w/ a wad of cash on tap and got treated like they are doing ME a favor by saying hi or asking me what I need. Those places don't last long in the contacts on my phone.
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