We went to the local bank, the manager was a TOTAL douche, we closed the account. He told her he can't do anything then tried to add more fees on there. He had a horribly rude tone, didn't make her feel welcome at all, told her to sit in the lobby, rolled his eyes, and said I will go see how much you owe us and just acted like a dick. We called their customer service and left a long complaint.

Yes they charge you $5 without an account, NO other bank I have ever been to does that. I could give a shit about their employees because everyone I have delt with has been a total dumb fuck.