Quote Originally Posted by Brett
He didnt tell me to do that when I called them, so they better not loose my sh*t
He should have told you. The guy who helped me with mine told me to pull everything, even the faceplate. Then when the box came there was a bright orange or yellow piece of paper in the box that read "Pull Your Hard Drive!" or something to that effect.

Not trying to scare ya, chances are you'll get it all back.