One scratch? I highly doubt it was only one scratch. My brother swapped out an 8525 that was pretty beat up, and XBM exchanged it no problems at all. Remember, the phone has "normal wear from being in my pocket with keys and change" . Besides, i've seen customers phones that have waaaay more than one scratch, and they get swapped out no problem.

And the guy on customer service gave you the biggest bullsh!t i've heard from an AT&T rep Come on man, that just reeks bullsh!t. You really think AT&T is gonna go around checking 65 million customer's phone to make sure they don't have a go phone? Not just that, we're GSM, meaning you can use ANY GSM phone. He got you

O and on a further note, that's why we offer INSURANCE We offer it for a reason. Don't blame us because YOU bought a phone, YOU broke it, and YOU decided to be a cheap ass and not pay $5 extra a month