man.... you guys are fucking ridiculous... are yall talking about the old macs, like first and second gen. i've had my ibook G4 for two years and used them in high school before that and i will never go back to pc. yes your pc's havent crashed but do they run as good as the day you got them. if you say yes then you must have some bull shit firewall software that you have to click yes or no to every action you do. yes my mac currently has a pretty large issue (optical drive) right now, but every piece of technology is going to have issues. if you really want to appreciate a mac, do yourself a favor and really study how they work so you can use it to its full potential and i promise you will be a repeat apple user.... oh and they do come with word processing software:

Finder--> Applications--> Appleworks 7 (if its a mac book)

if you were expecting MICROSOFT word, then why did you buy a mac. but you can buy it... ebay an office package thats already open for like 40 bucks!