Thanks man, ppreciate ya extending a hand to help me out, i work in a call center so i dont like pestering em, i know how it feels sometimes to have people just call all frustrated...but tha thing is the insurance folks did it to me twice ya know....they also sent my sister a replacement phone all scratched up and their response was " its refurbished (sp).....i just know if they dont act right on thsi third phone or get this new one workin...we have a serious problem....more or less, i might end up sellin tah replacement phoen they send me, sell it and activate my sidekick 2