Quote Originally Posted by Sport20
First of all $60 isn’t a lame amount when it directly affects my very own pay check (the company would not pay for that...instead it would have decreased my commission by that certain percentage....yes i know that sucks) and it also Happens to be very against Company policy



You are wrong. In this case making the Customer happy was far beyond the point of being a ridiculous, he even knew what he was asking for was absurd, and frankly, like i said before (and even Baller himself admitted) the guy didn’t disserve a refund and no company on this continent would have given it to him



This i agree with, minus the "emailing him" part. I didn’t post this, so feel free to leave my name out when placing blame here



Again, I was never once rude or out of line with the customer (Really, read what all I’ve already posted)....I was on the line for over half an hr with him trying to do everything in my power to make him happy, which wasn’t good enough for him and he then requested to talk to higher ups.




Well I’m sure you do have Business experience to back that all up, You definitely created quite an amazing Website/online community.
I've also got plenty of retail experience (6 years total) and am currently a Marketing/Business Major (already have my associates and working on my BA)...so i'm familiar with them as well




Ok.. then Im wrong ..... If they take a lame $60.00 bucks of your commision, thats also lame..... I would be working somewhere else if I was you.
I guess thats why small companies stay small.. sometimes you need to go the extra mile.....
But even with your 6 years experience and going to school, It seems you have a long way to go.......... Not bashing you at all.. just reading your point on it...

Big Baller was 150 % and he owns/operate his own shit and he can def back up his screen name.. He's Loaded. So, I would really take his advice seriously... Dont have to kiss his ass.. But you know what I mean... HE KNOWS WHAT HES TALKING ABOUT.

And I've been In the Retail Business for 12 Years.. and deal with it everyday... I operate a Million $$$+ a month establishment for a billion $$ company...
Customers are my BUSINESS , Keeping them Happy is my BUSINESS.
They put food on my table.. and Believe me.. is alot of food... Not like Big Baller food though..


All we were doing was just giving advice..... Not saying you had to kiss the guys ass.. But shit.. Im sure you guys can do it (make him happy)... But nope, you were more worried about loosing 60 bucks of your commision...
But anyways.. they can run that company how they please....

But now.. someone KNOW where not to go