Quote Originally Posted by Big Baller
I wouldn't have given him shit, but I sure as hell would have made him happy, I would have offered him a 60 dollar credit on an order or 100 dollars or more, whatever it took. Maybe there was nothing you could do to make him happy. The bottom line is the way Ran handled it was horrible. Posting it on the internet was wrong. You might have done the best you could, I don't know youre situation or youre company policys. But the way that Ran handled it was unacceptable.
The way I handled it and the way I posted it are two seperate entities. I dealt with this guy with the upmost courtesy and I did offer him a discount on a replacement pair after listening to Danny deal with him for half an hour. He didn't want it and then proceeded to cuss me out after I tried being nice to him. Also, offer him a $60 credit? That would be the same as giving him the stuff for free.