I have been on the phone with gateway and bestbuy all afternoon for my laptop which was supposed to be back in november. I bought the computer at best buy and they send it off to gateway. I have been talking to bestbuy about it and since nov 20th they said they have been waiting on parts.. The entire bottom melted while it was sitting on my desk and was disformed all the way up to the hinges.. I finally called gateway today and I ended up talking to a very rude guy who told me it wasnt the battery or the cpu (because neither would melt the entire bottom) , so it MUST have been some external heat source I used.. and that I would be responsable for all the charges.. I then asked to talk to a supervisor and which point he told me that even a supervisor couldnt do anything t help me and he hung up on me.. I then called back and waited 20 minutes and talked to the guy who is currently helping me... and he has no idea where the computer even is... im soo frusrated.