well the last thing i want is confrontation. I mean, i used to be on the other side, a customer when i didnt know how to work on cars.

the last thing you want to do is tell someone XXXX.XX dollars, an when they come back its YYYY.YY dollars. I have a rule, if its $50 an under the estimate, i wont call, anything over that i call BEFORE i order the part or do the labor. some people are on STRICT budgets. and i feel its best we are all on the same page before work is done. If that extra $50-100 is going to break someone, then alterior options should be thought up or pursued.

But i almost NEVER go over an estimate, if i do, its usually 1) the car was not in the condition i was told 2) they want ALOT more done than what i quoted 3) its custom fabrication work.

but i think in the 2 years we have been open ive gone over an estimate MAYBE 3 times, that i remember