I have an account with them & I've never had a problem with their online banking but I know somebody else who hasn't been able to sign on for about 4 or 5 months.

I've recently learned that they're the worst bank to have an account with when it comes to fraud/stolen cards. If you're already considering switching banks, go ahead & do it...their customer service in the banks is fine (most of the time), but over the phone, it's horrible! Their "free banking" just isn't worth it.