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Thread: Honda Mall of GA sucks ass F- for them

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    WANTS TO GO FAST! 2.0civic's Avatar
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    Default Honda Mall of GA sucks ass F- for them

    just wanted to let everyone know of my little adventure today at honda..


    So today I realized how badly that the Honda at the mall of GA sucked ass.







    Back in may, me and my girl got a 2000 ex. Everything was cool. We paid WAYYY more than it was worth (11k) for a civic with 80k miles on it but I said whatever, $0 down so eh…after the first time I drove it, I noticed something was up…felt like a misfire (found out later that that was true). Anyway, the first time I popped the hood, I notice that all of the screws under the hood holding the fender on, are STRIPPED COMPLETELY. I wasn’t there when my girl got the car so I didn’t test drive it or ask for a carfax or anything so we kind of got screwed cause of impulse so then I find out the car was almost TOTALED according to the accident report I found.



    Anyway this wasn’t really a huge issue cause WE fucked up and didn’t do the research, just needed a car at the time so payments with no money down suited us.





    Today however, REALLY pissed me off. Recently, I acquired an 86 CRX si but I needed a key cut. So I call Honda up and ask them what I need as far as paperwork and stuff and they tell me they need a 4-digit code off of a key cylinder (either door lock or ignition). So I check the ignition and see 6 numbers so i'm thinking to myself, that can’t be right, so then I pull the driver side lock cylinder out and take it to them. No big deal, I only work 15 minutes away. Get there, guy cuts me a key (believe his name was bill) and I get the key. He tells me “it doesn’t turn this cylinder but I believe this cylinder is bad but the key should crank it and open the other door. Take it and try it out and if you have any problems let us know.” At this point I say “cool man, I don’t care if it works on the locks, just want to get the car running so I can move it at the shop.” So I pay the $7.95 and dip out. Well I get to the shop and try the key. Well it doesn’t work on ANY of the locks. So i’m like crap so now I got to drive back and get another. No big deal STILL at this point just a little frustrated cause I wanted to get it going before I left work.



    Here's the fun part. I get back NO MORE than 30 minutes after I left. Another gentleman helps me, they cut another key, STILL doesn’t work and then bill says, “I would venture out to say that this cylinder has been rekeyed before.” I didn’t really care to argue and say no cause the car is a one owner car and the ORIGINAL key got burned up in a houseboat fire which is why I need a new key made. So he comes back with a new receipt and says “my manager voided out the transaction so we can give you your money back” then proceeded to apologize for my wasted time. I say “hey, no problem man, things happen.” So bill goes over and talks to the cashier (believe her name was dawn) and explains to her that due to extenuating (sp) circumstances, they were giving me a cash refund. So she’s all good for it and he walks back into the back. After he goes back to the back again, the cashier is getting my refund when another gentleman wearing glasses with dark brown hair walks by and says something to her. So she goes back in the office next to the cashier desk then comes back and says “i’m sorry sir but were going to mail you a check”. I say “are you serious?” just kind of joking at this point. She goes yes then asked me if I would like to speak with a manager at which point i’m like YEAH! I would. So the manager comes out and gives me some crap and says i’m sorry were going to mail you a check. At this point i’m like WTF “ok so I come in here, buy a part WITH CASH less than an hour ago, it doesn’t work and you cant refund $7.95?” he says something to the effect of “that’s correct” at which point I openly just say “you got to be shitting me. I buy parts here A LOT and my shop buys parts only from here and that’s all you can say is ‘we’ll send you a check?’ I have a car payment here but I wont EVER buy another car here again.” Then he’s like “we appreciate your business.” And i’m like “yeah, I bet but you can’t refund cash from an HOUR ago for a part that DID NOT WORK.” At that point i’m so pissed off I just say “fuck it, keep the money, I don’t care. Its $8 dollars and not worth my time” so then I give the cashier my address and stuff cause she’s still calm (at this point i’m ready to just let off on the cocky, arrogant prick that they call the manager there).





    So I go back to the shop, keyless, and told my boss what happened so he calls to figure out what’s up and they give him some shit about how its “store policy” not to give cash refunds for security reasons. So I can go up there and pay with a $50 and get $41 back but they can’t refund $8?? WTF. And on the receipt it says “if for whatever reason you don’t want the part, bring it back for a full refund” I could understand a check for like over $100 but its $8. The manager probably spent more then that on lunch.







    So cliffs:



    -Honda sold me and my girl a near totaled (completely undisclosed at the time) for about 3k more than what we should have paid



    -Today they refuse to give me a $8 refund on a key that DID NOT WORK (cylinders were PERFECT) so instead they are going to send me a check that unless they spend $3 or so on certified, I probably wont see because overego’d manager person overruled a good and fair decision by the parts counter guy. As I said before I could understand a large amount but $8, come on now…







    I plan on sending most of this post in an email to the head manager there. Its not the fact its $8 but the fact I wasted time in mall traffic going back and forth and it wasn’t my fault the part didn’t work right and to be fair, the cashier and the parts clerk were VERY helpful ESPECIALLY after I was a ass. If anyone on here works there, please tell the parts guy with the glasses and the gray hair that I appreciate it.









    /end rant
    FUCK B&D COMMUNICATIONS!


  2. #2

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    Managers are not going to give a shit. Been there with them.


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    WANTS TO GO FAST! 2.0civic's Avatar
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    whatever, lol. ill go over that fuckers head and send a letter to the corporate office
    FUCK B&D COMMUNICATIONS!


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    aaron, the irony of your sig now....lol...it should be a stingray instead of a gun
    FUCK B&D COMMUNICATIONS!


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    going to sleep try to get my $8 back
    FUCK B&D COMMUNICATIONS!


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    jdm gangstasaurus rex milano pink's Avatar
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    i bought a pr3 rod from my local honda dealership, had it overnighted and everything.. wound up buying some used,but in good shape pistons from someone off here.. we paid with a check, and the manager nathan had no problem giving me a full cash refund in 5 days... only thing he couldnt refund was the freight charge for overnighting. but yeah man. thats bullshit i would have been pissed too.. 8$$ or not, its bullshit and thats not at all store policies. to hell with them!

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    call a lawyer
    www.fairtax.org
    Quote Originally Posted by kelly
    True. But where's my sig?!! (lol)

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    Quote Originally Posted by {X}Echo419
    call a lawyer

    its not even worth it over $8. i think its funny how they cant refund 8 back but if i paid with a $100 they could have given me $92 back in change
    FUCK B&D COMMUNICATIONS!


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    cool ima check that out in a minute
    FUCK B&D COMMUNICATIONS!


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    that site is gay. oh well, does anyone on the boards still work there?? i thought typerek did but i could be mistaken
    FUCK B&D COMMUNICATIONS!


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    BUMP for STILL not having my check that they said would be here yesterday....
    FUCK B&D COMMUNICATIONS!


  14. #14

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    I don't think mail is that fast....


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    i know this too....just saying its still funny that their store policy is no cash refund but yet they give change
    FUCK B&D COMMUNICATIONS!


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    ESPECIALLY after i got $1200 in parts last week and they gave me like $60 something cash back THEN we also got a part we didnt need and geuss what?? cash refund there on the spot
    FUCK B&D COMMUNICATIONS!


  17. #17

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    I know what you mean. Well....go fucking talk to the manager again.


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    nah, i got a interveiw at 4 and i gotta go to the shop and pullthat head off before that
    FUCK B&D COMMUNICATIONS!


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    i think we should all rush in there and the manager can deal with all of us at once, he would probably quit his job and hang himself when he got home, i got ur back, dealerships suck ass!!! why do you think i use teng!!!
    Check out my for sale threads!! 15" competition speakerbox, 1TB External hard drive, and plenty of car parts!!!

    I Need some WRX, 350Z, 240SX, Really any car owner to let me do R&D for Ground Kits, Please Let me See the layouts!!!

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    yeah i know, i wish the manager of the entire place was there not just this dickhead
    FUCK B&D COMMUNICATIONS!


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    Nittanys1's Hottie kittychick's Avatar
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    Quote Originally Posted by b18hatch
    that site is gay. oh well, does anyone on the boards still work there?? i thought typerek did but i could be mistaken
    I've spent many hours dealing with stuff at that dealership.

    I know the manager and the assitant manager for the Service Center. I'm sorry you had such a bad experience. They've bent over backwards for me every time I've needed help.

    I guess what goes around comes around? I've heard you have temper.

  22. #22
    Move yuh blood claat! Ludester's Avatar
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    b18hatch they are giving you the run around man... call channel 2 news

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    Quote Originally Posted by kittychick
    I've spent many hours dealing with stuff at that dealership.

    I know the manager and the assitant manager for the Service Center. I'm sorry you had such a bad experience. They've bent over backwards for me every time I've needed help.

    I guess what goes around comes around? I've heard you have temper.



    What the hell does that mean?? i was cool until the one jackass was like we dont give cash refunds but yet that policy is NON EXISTENT! just to prove my point, i bought a part earlier (headlight bulb) and took it back.....CASH REFUND



    everyone there was great about the whole ordeal minus the douchebag who put me in the bad mood with bullshit policy. i wanted to jump the counter and show him what was up but there were other people around
    FUCK B&D COMMUNICATIONS!


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    Quote Originally Posted by Ludester
    b18hatch they are giving you the run around man... call channel 2 news
    i REALLY just want to find a way to get in touch with hondas corporate US offices and sent them a email about what happened. Oh well, HMOG lost two VERY GOOD accounts cause of $8...
    FUCK B&D COMMUNICATIONS!


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    無限 ぽわ D.Choe's Avatar
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    HMOG sucks.
    The people who work there (the ones I've met) are cranky, insolent dumbasses.
    The only reason I ever go there is to get my free tires and oil from our warranty.
    I hate every time I walk into that shitty ass waiting room, waiting 2-6 hours for them to perform maintenance.
    If I'd known how crappy their customer service is, I would've never signed that POS warranty bullshit.

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    Quote Originally Posted by D.Choe
    HMOG sucks.
    The people who work there (the ones I've met) are cranky, insolent dumbasses.
    The only reason I ever go there is to get my free tires and oil from our warranty.
    I hate every time I walk into that shitty ass waiting room, waiting 2-6 hours for them to perform maintenance.
    If I'd known how crappy their customer service is, I would've never signed that POS warranty bullshit.

    NICE. glad im not the only one who hates that place. i told them my 2k acted up the day after i got it. they told me that even under warranty, i had to pay diagnosis and it was 7 hours to diagnose a potential tranny issue (hesitated VERY badly from,a stand still) i drove it like that a few months HOPING it would break and it finally threw a CEL and it was a misfire on #1....after plugs/wires, no mroe issues. they wanted me to pay a little over $450 for diagnosis though, lol
    FUCK B&D COMMUNICATIONS!


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    bythe way....STILL no check. if i dont have it by monday, im going up there to raise all kinds of hell
    FUCK B&D COMMUNICATIONS!


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    無限 ぽわ D.Choe's Avatar
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    Quote Originally Posted by b18hatch
    NICE. glad im not the only one who hates that place. i told them my 2k acted up the day after i got it. they told me that even under warranty, i had to pay diagnosis and it was 7 hours to diagnose a potential tranny issue (hesitated VERY badly from,a stand still) i drove it like that a few months HOPING it would break and it finally threw a CEL and it was a misfire on #1....after plugs/wires, no mroe issues. they wanted me to pay a little over $450 for diagnosis though, lol
    Man, I hate how they make you wait like 6 hours for a damn oil change. I can do that shit in 10 minutes tops. It's not really worth the free oil, but if I don't get it done, I can't have the tires for life warranty. If I would've known that, I would've never signed that shit. Oh, and the free complimentary car wash they give you is bullshit. They literally get a hose and spray your car down with it. No soap, no work involved. I refuse that free car wash cause it's just another reason for them to take forever changing my damn oil.
    Fuck HMOG.

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    _7seasons Outphase's Avatar
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    Honda sucks ass F- for them
    Fixed buy a Toyota !

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    And anyone who says otherwise, I was being serious. Toyota has a really good customer service system. If a dealership gives you shit, you can call them up and you can 'have it your way' like Buger King, every damn time.

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    Quote Originally Posted by Outphase
    And anyone who says otherwise, I was being serious. Toyota has a really good customer service system. If a dealership gives you shit, you can call them up and you can 'have it your way' like Buger King, every damn time.
    This I know, I know a few people who work at Toyota and they are the most helpful people ever.
    When I had my Corolla I rolled up there to meet up with one of my friends, and one of the tech guys came out and looked at my car.
    I was sitting in the car waiting for my friend when I saw this guy, he came to my window and asked, "Is that an 86?"
    I was like, "Yeah it is, it's slow but it's pretty fun to drive."
    After that he was laughing and told me that you don't have to go fast to have fun anyway, this is a classic car.
    We kept talking and a few more tech guys came out and started to ask me all these questions.
    Every time I needed a part or help, these guys always had my back and hooked it up.
    Toyota MOG FTW!

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    Still no $8 check....lol, they probably lost the paperwork..
    FUCK B&D COMMUNICATIONS!


  33. #33
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    the paperwork takes more then a few days to get a check to your house. I have had a few rims damaged their but they cut me a check for new ones the day i picked the car up and I received the check a few weeks later.

    Other then that I have never had much problem with this dealership....but dont even get me started about Gwinnett place!!! If you think your really have a "problem" with this place, think again!!!!! GPH FTL

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