Wirless/Cell Phone companies???

[Killer]

I'm pretty sure i'm moving back to north ga (blue ridge) and there are quite a few wireless companies up there...


i was wondering who had worked for any of the companies.. mainly VZW or ATT...

what does it take to get a job there???

which pays better sales or tech??



i've got 4 yrs exp in tech support/customer service/some sales....

was wondering what ya'll thought of working there good/bad...

lmk.. thanks!

[stillaneon]

I work for sprint. I like it.

Kinda slow this month, but everything is.

I sell, I would think if you can sell, and the commission is right, you should be making more money.

And Tech support is not the same as Technician. There is a lot of training to be a technician.

[Killer]

I work for sprint. I like it.

Kinda slow this month, but everything is.

I sell, I would think if you can sell, and the commission is right, you should be making more money.

And Tech support is not the same as Technician. There is a lot of training to be a technician.

well i meant a technician i guess... i'm a technician now too.. just of our dental software.. not of cell phones.. lol..

jobs are similar people call/come in with something broken or a problem.. and we have to fix it..

i think i could handle being a technician better than salesman... i could be good at either... but i tend to get a bit nervous trying to sell things.. then again.. if someone comes in wanting a phone and you know the features i guess it wouldn't be too hard to explain phone features/plans..

[gtikid]

Selling a cellphone is the easiest thing to do. It sells itself. It's super easy to narrow down what kind of phone the customer wants, and then you let them choose which phone they want. Most of the phones have the same functions anyways. It comes down to what they wanna spend and which looks best in their eyes.

AT&T doesn't have technicians in their stores anymore. We sell the phones and have to do some basic troubleshooting (depending on the rep you get, some will do more work than others). I would HATE to do Tech Support over the phone. You will QUICKLY find out how DUMB a lot of customers are.

[Killer]

Selling a cellphone is the easiest thing to do. It sells itself. It's super easy to narrow down what kind of phone the customer wants, and then you let them choose which phone they want. Most of the phones have the same functions anyways. It comes down to what they wanna spend and which looks best in their eyes.

AT&T doesn't have technicians in their stores anymore. We sell the phones and have to do some basic troubleshooting (depending on the rep you get, some will do more work than others). I would HATE to do Tech Support over the phone. You will QUICKLY find out how DUMB a lot of customers are.

i have lost faith in all man kind working with dentists/hygienists/office assistants..... lol


i like the field.. just not here... and i don't like atl that much... that's why i'm looking to get out...

[stillaneon]

Selling a cellphone is the easiest thing to do. It sells itself. It's super easy to narrow down what kind of phone the customer wants, and then you let them choose which phone they want. Most of the phones have the same functions anyways. It comes down to what they wanna spend and which looks best in their eyes.

AT&T doesn't have technicians in their stores anymore. We sell the phones and have to do some basic troubleshooting (depending on the rep you get, some will do more work than others). I would HATE to do Tech Support over the phone. You will QUICKLY find out how DUMB a lot of customers are.

I used to do Teir 3 Customer Care for Cingular.

you would be suprised how Dumb some Reps are too....

[gtikid]

I used to do Teir 3 Customer Care for Cingular.

you would be suprised how Dumb some Reps are too....

Oh believe me, no surprise here. Some of the shit I here my co-workers say or do just leaves me like, "did you really just say that dumbshit?"

Some reps don't know an absolute damn thing, but neither does the customer So they can bullshit the whole thing and the customer won't know the difference. See it everyday of my life

[Nissan Sean]

well cell phone jobs arent too bad. i will tell you one thing though, verizon corporate stores are a pain in the ass to ge onto. and salesare way down lately so i doubt any cell phone stores are gonna be doing alot of hiring. like a month ago att had a hiring freeze going on, but good luck man. cell phone sales isnt hard, but by no means is it a breeze, just alot of stuff to remember, and you do have to deal with pissed off customers( buts thats retail for ya)..

[Killer]

well cell phone jobs arent too bad. i will tell you one thing though, verizon corporate stores are a pain in the ass to ge onto. and salesare way down lately so i doubt any cell phone stores are gonna be doing alot of hiring. like a month ago att had a hiring freeze going on, but good luck man. cell phone sales isnt hard, but by no means is it a breeze, just alot of stuff to remember, and you do have to deal with pissed off customers( buts thats retail for ya)..

preciate it!

yeah.. i'm just looking for some part time work ... and figure i will start with stuff that i have some background in.. (support)... thanks though!

[gtikid]

well cell phone jobs arent too bad. i will tell you one thing though, verizon corporate stores are a pain in the ass to ge onto. and salesare way down lately so i doubt any cell phone stores are gonna be doing alot of hiring. like a month ago att had a hiring freeze going on, but good luck man. cell phone sales isnt hard, but by no means is it a breeze, just alot of stuff to remember, and you do have to deal with pissed off customers( buts thats retail for ya)..

It's really not that much to remember. Rate plans are pretty much set in stone for YEARS, and if they do change, it's not by much.

Phones, ALL do bluetooth, camera, and play mp3's, with the exception of one or two, for the cheap bastards. You just gotta know which one's suck and which one's don't. The one's that do, are returned haha.

AT&T now, with all this wireline bullshit they want us to do, is getting ridiculous. Remember when they rolled out wireline and showed us how wireline WORKED, but not the prices or the information the customers wanted haha. And now they get on our shit for not selling wireline. Fuck you AT&T

[TIGERJC]

AT&T now, with all this wireline bullshit they want us to do, is getting ridiculous. Remember when they rolled out wireline and showed us how wireline WORKED, but not the prices or the information the customers wanted haha. And now they get on our shit for not selling wireline. Fuck you AT&T

You see my thread in this section? Only three ppl in our store have reached their goal, no one wants a damn home phone. I hear its going up in the next month to 5 submittied orders to stay off of sam.

[Nissan Sean]

It's really not that much to remember. Rate plans are pretty much set in stone for YEARS, and if they do change, it's not by much.

Phones, ALL do bluetooth, camera, and play mp3's, with the exception of one or two, for the cheap bastards. You just gotta know which one's suck and which one's don't. The one's that do, are returned haha.

AT&T now, with all this wireline bullshit they want us to do, is getting ridiculous. Remember when they rolled out wireline and showed us how wireline WORKED, but not the prices or the information the customers wanted haha. And now they get on our shit for not selling wireline. Fuck you AT&T

FUCK WIRELINE.. that shit is a pain in the ass.

[TIGERJC]

I know verizon was hiring a few months back. You can make money with any company, but I would try and get on with verizon b/c they are known to take care of their ppl better than any other provider. But if you want to eventually move up and grow in the company than I would go for att.


O if any rep even gets on the phone with tier 2 tech support for anything than they should not be selling. If I can't troubleshoot the problem, then I will put the phone in the customer hand and put them on the phone with tech support

[Killer]

i'm gonna submit my application to vzw after i write up a resume...

[TIGERJC]

o and att just opened another call center, might want to see if they're still hiring

[Killer]

o and att just opened another call center, might want to see if they're still hiring

do you know where?

[TIGERJC]

I thought it was in kennesaw

[Killer]

I thought it was in kennesaw

i can't start any jobs near atlanta.. i'm looking to move to blue ridge this summer... (north ga)...

closest to atlanta i'd want to work is canton.

[CRXDX]

i used to work for vzw and att authorized dealers, i made about 4k a month after tax at att, and 3k a month at vzw on w9

[Killer]

i used to work for vzw and att authorized dealers, i made about 4k a month after tax at att, and 3k a month at vzw on w9

really??? that much? what did you do?

[TIGERJC]

really??? that much? what did you do?

good luck making that now unless you're able to do 60 activations and prolly around 3-4k in features(Very possible if you're a good seller). I think he is talking about back in the day where sales rep got paid more in commission

[gtikid]

good luck making that now unless you're able to do 60 activations and prolly around 3-4k in features(Very possible if you're a good seller). I think he is talking about back in the day where sales rep got paid more in commission

A LOT more

[CRXDX]

this was 08 and 07 i worked verizon in 08 and att in 07 ..........i was doing about 50 new activations + about 30-40 upgrades per month at att , and i was selling about 25 new activations and about 25 upgrades at vzw......vzw was 100% commission based and att was 8hr+commisssions..i believe att changed their commissions structure around summer of 08 so i dont think your able to make that much anymore without suffering from chargebacks.......GL definitely a good business....ive moved on and opened my own cellphone store selling tmobile.

[gtikid]

this was 08 and 07 i worked verizon in 08 and att in 07 ..........i was doing about 50 new activations + about 30-40 upgrades per month at att , and i was selling about 25 new activations and about 25 upgrades at vzw......vzw was 100% commission based and att was 8hr+commisssions..i believe att changed their commissions structure around summer of 08 so i dont think your able to make that much anymore without suffering from chargebacks.......GL definitely a good business....ive moved on and opened my own cellphone store selling tmobile.

How's that going for you, if you don't mind me asking?

[CRXDX]

How's that going for you, if you don't mind me asking?

this is definitely a money pit for the first 4-5 months....as long as you can do about 15-20 acts a month with features ....its like working at the retail stores and making about the same amount of money.. its worth it to me...being my own boss and hangin out

[TIGERJC]

this is definitely a money pit for the first 4-5 months....as long as you can do about 15-20 acts a month with features ....its like working at the retail stores and making about the same amount of money.. its worth it to me...being my own boss and hangin out

I think I will be putting in with v2w

[gtikid]

this is definitely a money pit for the first 4-5 months....as long as you can do about 15-20 acts a month with features ....its like working at the retail stores and making about the same amount of money.. its worth it to me...being my own boss and hangin out

15-20 acts as a store?? Man nothing beats being your own boss. You don't have to put up with DM's or RM's and shit huh?

[Killer]

this was 08 and 07 i worked verizon in 08 and att in 07 ..........i was doing about 50 new activations + about 30-40 upgrades per month at att , and i was selling about 25 new activations and about 25 upgrades at vzw......vzw was 100% commission based and att was 8hr+commisssions..i believe att changed their commissions structure around summer of 08 so i dont think your able to make that much anymore without suffering from chargebacks.......GL definitely a good business....ive moved on and opened my own cellphone store selling tmobile.

um... hire me? lol

[TIGERJC]

this was 08 and 07 i worked verizon in 08 and att in 07 ..........i was doing about 50 new activations + about 30-40 upgrades per month at att , and i was selling about 25 new activations and about 25 upgrades at vzw......vzw was 100% commission based and att was 8hr+commisssions..i believe att changed their commissions structure around summer of 08 so i dont think your able to make that much anymore without suffering from chargebacks.......GL definitely a good business....ive moved on and opened my own cellphone store selling tmobile.

I wish we had 100% commission. The commission structure now is compared to the old one

[gtikid]

I wish we had 100% commission. The commission structure now is compared to the old one

The commission structure now is compared to the one that we ALREADY had that was Can't wait til June-July when they add CFT scores to the commission structure

[CRXDX]

who do u guys work for cor att?

[gtikid]

who do u guys work for cor att?

Yea we both work at AT&T cor stores. I've been here 2.5 years too long.

[TIGERJC]

1 year with att and prior 6 months with tmobile

[CRXDX]

what store u work at tigerjc?

[TIGERJC]

north side of atlanta

[gtikid]

How you like our new prices Tiger? Shit's stupid as hell

[TIGERJC]

making it tougher for us.

blackberry is 150 after rebate one week and next it is 50, no wonder custs rather go online to buy phones

[Killer]

someone get me a job

[terminus2k]

i worked for vzw for a couple years..we were doing 100+ acts a month each rep, and barely pulling in anything for money.. i remember when i started 3 years ago, if you werent making 60k+ you were doing something wrong.. oh the good old days
vzw is a good company, but as with all retail jobs, its political, and the hours blow