Balanced Peroformace

[bparker]

I took my car to Balanced a few weeks ago for the first time. Originally I suspected a leak with the intake manifold, which Ryan from CoolCatRacing also said he suspected was the problem, as he had worked on the car previously. Ryan suggested that I have Balanced give him a call to discuss the problems with the car, but Jason refused to do so. "We don't need to talk to Ryan." He also wondered "why CCR wouldn't work on the car instead." No idea what he was hinting at with that but whatever. When I first brought the car in they had it for a week and never called. I always had to call them for an update. Later Jason told me that they could not find anything wrong with the manifold, but suspected problems with the tuning on the ECU. So it was sitting there for almost 2 weeks to have nothing but a simple dyno tune done, which they finally finished the same day they decided to actually start working on the car. The day they started the work he had told me that they "cancelled all other appointments for that day" or something like that, which I don't know if it was true or not, but 2 weeks for a few hours job is rediculous. When I asked about why they had the car so long and didn't work on it, he said that their (only) tuner had been working on their race car or something, and then decided to take time off and blah blah blah. I don't really care about all that, I just wanted them to update me regularly (or at all!), and it wouldn't have been such a big deal, nor would I have gotten anywhere near as angry with them if I actually knew what was going on. In the end my issue was resolved, but not in a timely manner by any means. IMHO they need to work on their CS big time.