looking for a noc engineer
Network Operations Center (NOC) Engineer
Position Responsibilities:
The NOC Engineer's primary responsibility will be to pick up and work customer trouble tickets to successful completion. The Engineer will need to have the ability to remotely configure WAN equipment including routers, firewalls, switches, modems and load balancers from various vendors; predominantly Cisco, Nortel, Netscreen, Radware, Adtran, etc. The NOC Engineer will need to be able to talk both technically and non-technically depending on the situation.
The NOC Engineer will be interacting with customers on a regular basis and is an advocate for all customers with whom he/she is working. This position requires the candidate to be very diplomatic and sensitive to the various personalities of the customers.
The NOC Engineer is required to be an active participant in the trouble ticketing system for more than 5,000 managed WAN, and managed security sites with circuits varying in size from Fractional T1's to DS3, and employing technologies like Frame Relay, Multilink Frame Relay, ATM, ATM/IMA, Point-to-Point, MPLS, and ISDN.
The successful candidate for this position will effectively utilize prior education and demonstrated work experience to make an immediate, independent contribution to the Network Operations Center team. Work hours are currently 0800 – 1700 Monday through Friday, however, they are subject to change. This position is on call 7 x 24 x 365. The NOC never closes and some holiday work will be required.
Required Skills:
• Minimum of 2 years WAN/LAN experience
• Well versed in TCP/IP and be able to troubleshoot issues remotely.
• Demonstrable experience with routing, and troubleshooting routing issues with BGP, IGRP, RIP, and OSPF.
• Must be knowledgeable in NAT, access-lists, policy based mapping, traffic shaping, and priority queuing.
• Large enterprise LAN/WAN environment or telecommunications company experience preferred.
• Must have supported data networks and telecommunications functions in mid-size enterprise including: Frame Relay, T1 & T3’s, SONET, ISDN
• Must have experience in command line configuration using two or more of the following product lines: Cisco, Juniper / Netscreen, Nortel, Adtran
• Knowledgeable with DNS, DHCP, VRRP, HSRP, VLAN's, and InterVlan routing.
• Excellent communication and organizational skills to collaborate with internal and external customers.
• Knowledge of Network monitoring and traffic capturing tools, Ethereal, Sniffer, MRTG.
• Strong knowledge of Internet Protocols, and using the Internet Protocol Application Suite.
• VoIP knowledge and experience is a plus.
Miscellaneous:
Prospective employees must pass the following to before you can be hired:
• A mandatory drug-test
• A mandatory criminal background check
• A driving record check, to operate a company vehicle
Pay is up to $50K upon converting to full-time
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Originally Posted by hondadriver
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