so hes trying to call you and your telling him not to? Hes trying to work something out. i dont want to read through all the BULLSHIT SO ANSWER THESE QUESTIONS PLEASE. no long drawn out posts:

1) how long have you PHYSICALLY had the safc? NOT INSTalled, i mean, PHYSICALLY PURCHASED, give me a date or close to the date you paid for it.
2) Who installed it? and what was the problem (just no power)?
3) What is the resolution you want? money refunded, or work out a deal?

answer those questions an ONLY those questions. no name calling or anything else.