Originally Posted by Glides
I can understand that, sticking up for your homies and all.
My brother owns Tophat Performance. I hear storys about his shop same as I hear stories about other shops. But 99% of the time, it's just as Mr Kidd says and I will use his pie graph template for what really happens when customer complaints occur around a tuner shop.
33% of the time the car never went there.
33% of the time, the owner picks the car up and totally disregards the instructions such as "Break it in slow" which somehow translates into "Stomp the piss out of it soon as I get out of earshot"
33% of the time something else breaks that is unrelated to the job but the customer wants it included anyway.
1% of the time, the actual parts, labor or job total is a disaster and was done improperly.
Running a business is fucking tough for tuner shops. You are basically sucking the cocks and having to bite your tongue everytime a customer walks through the door so that you can make a measly bit of money off of them for busting your ass to get their car done in an unreasonable time frame. Then you have to make your bills, eat, take care of your family, keep a house and pay your employees. Ever wonder why most shop owners drive shit cars? Cause they make no money.
My brother makes probably less a week running his business than 99% of the people on this site do. But he does it cause he loves it. He sure a shit ain't doing it to get rich.