LOL @ Joe Wappman of Daytona Antique Auto Racing Association

[Sport1.3]

I wouldn't have given him shit, but I sure as hell would have made him happy, I would have offered him a 60 dollar credit on an order or 100 dollars or more, whatever it took. Maybe there was nothing you could do to make him happy. The bottom line is the way Ran handled it was horrible. Posting it on the internet was wrong. You might have done the best you could, I don't know youre situation or youre company policys. But the way that Ran handled it was unacceptable.

Well i personally did everything i was able to....the discount i extended was pushing it and the way the customer was acting sure as hell didnt even diserve that. The customer was unreasonable, and wouldnt have been happy unless we would have taken the shoes back, which we could and would not do. I do agree it shouldnt have been posted though, i'll give you that

[Wurm]

[Jecht]

I think that they did the right thing, items come with warranties of a certain length for a reason. The customer probably knows that to an extent that it was his fault since he never looked at the shoes before. Because of this he probably won't tell many people other than his family. I've worked in several retail places and many of the people who complain come back anyways.

[Julio]

this shit is still going... all over a lame 60 bucks.... and now other stuff comes out that was not said with the initial post.

big baller is 100 % correct... the point is... MAKING THE CUSTOMER HAPPY... it was only 60 bucks.... 60 bucks would not affect you guys in any way shape or form.

Posting this shit on the net with his name and website ? 100% proffesional... I should email him this thread.. And I assure you... The company you guys work for would be in a hell of a lawsuit.. and more then likely will loose and maybe for some, out of a job.

I understand there is policy.. and I undertsand there are rules and shit.. But bottom line is... you guys handle it poorly.
And is not about running a business... is about customer service.....

But, what do I know..

[Sport1.3]

this shit is still going... all over a lame 60 bucks.... and now other stuff comes out that was not said with the initial post.

First of all $60 isn’t a lame amount when it directly affects my very own pay check (the company would not pay for that...instead it would have decreased my commission by that certain percentage....yes i know that sucks) and it also Happens to be very against Company policy

big baller is 100 % correct... the point is... MAKING THE CUSTOMER HAPPY... it was only 60 bucks.... 60 bucks would not affect you guys in any way shape or form.

You are wrong. In this case making the Customer happy was far beyond the point of being a ridiculous, he even knew what he was asking for was absurd, and frankly, like i said before (and even Baller himself admitted) the guy didn’t disserve a refund and no company on this continent would have given it to him

Posting this shit on the net with his name and website ? 100% professional... I should email him this thread.. And I assure you... The company you guys work for would be in a hell of a lawsuit.. and more then likely will loose and maybe for some, out of a job.

This i agree with, minus the "emailing him" part. I didn’t post this, so feel free to leave my name out when placing blame here

I understand there is policy.. and I undertsand there are rules and shit.. But bottom line is... you guys handle it poorly.
And is not about running a business... is about customer service.....

Again, I was never once rude or out of line with the customer (Really, read what all I’ve already posted)....I was on the line for over half an hr with him trying to do everything in my power to make him happy, which wasn’t good enough for him and he then requested to talk to higher ups.

But, what do I know..

Well I’m sure you do have Business experience to back that all up, You definitely created quite an amazing Website/online community.
I've also got plenty of retail experience (6 years total) and am currently a Marketing/Business Major (already have my associates and working on my BA)...so i'm familiar with them as well

[Julio]

First of all $60 isn’t a lame amount when it directly affects my very own pay check (the company would not pay for that...instead it would have decreased my commission by that certain percentage....yes i know that sucks) and it also Happens to be very against Company policy



You are wrong. In this case making the Customer happy was far beyond the point of being a ridiculous, he even knew what he was asking for was absurd, and frankly, like i said before (and even Baller himself admitted) the guy didn’t disserve a refund and no company on this continent would have given it to him



This i agree with, minus the "emailing him" part. I didn’t post this, so feel free to leave my name out when placing blame here



Again, I was never once rude or out of line with the customer (Really, read what all I’ve already posted)....I was on the line for over half an hr with him trying to do everything in my power to make him happy, which wasn’t good enough for him and he then requested to talk to higher ups.




Well I’m sure you do have Business experience to back that all up, You definitely created quite an amazing Website/online community.
I've also got plenty of retail experience (6 years total) and am currently a Marketing/Business Major (already have my associates and working on my BA)...so i'm familiar with them as well

Ok.. then Im wrong ..... If they take a lame $60.00 bucks of your commision, thats also lame..... I would be working somewhere else if I was you.
I guess thats why small companies stay small.. sometimes you need to go the extra mile.....
But even with your 6 years experience and going to school, It seems you have a long way to go.......... Not bashing you at all.. just reading your point on it...

Big Baller was 150 % and he owns/operate his own shit and he can def back up his screen name.. He's Loaded. So, I would really take his advice seriously... Dont have to kiss his ass.. But you know what I mean... HE KNOWS WHAT HES TALKING ABOUT.

And I've been In the Retail Business for 12 Years.. and deal with it everyday... I operate a Million $$$+ a month establishment for a billion $$ company...
Customers are my BUSINESS , Keeping them Happy is my BUSINESS.
They put food on my table.. and Believe me.. is alot of food... Not like Big Baller food though..


All we were doing was just giving advice..... Not saying you had to kiss the guys ass.. But shit.. Im sure you guys can do it (make him happy)... But nope, you were more worried about loosing 60 bucks of your commision...
But anyways.. they can run that company how they please....

But now.. someone KNOW where not to go

[SpecV_Scott]

[Sport1.3]

Ok.. then Im wrong ..... If they take a lame $60.00 bucks of your commision, thats also lame..... I would be working somewhere else if I was you.
I guess thats why small companies stay small.. sometimes you need to go the extra mile.....

We may be internally small, but we are the largest retailer of quite a few of provided manufacturers, including G-force which is basically a leader in the market at the moment.

But even with your 6 years experience and going to school, It seems you have a long way to go.......... Not bashing you at all.. just reading your point on it...

Well, that’s all your personal opinion.

Big Baller was 150 % and he owns/operate his own shit and he can def back up his screen name.. He's Loaded. So, I would really take his advice seriously... Dont have to kiss his ass.. But you know what I mean... HE KNOWS WHAT HES TALKING ABOUT.

If you actually read the thread, Baller agreed that the customer didn’t deserve anything....so what’s your point

And I've been In the Retail Business for 12 Years.. and deal with it everyday... I operate a Million $$$+ a month establishment for a billion $$ company...
Customers are my BUSINESS , Keeping them Happy is my BUSINESS.
They put food on my table

If we are going to start throwing years into the pot...my Boss, and owner of the company, also of which governs these company policies we are required to follow, started this company more then 30 yrs ago from a garage....I think if I’m going to take anyone’s advice on anything business related, I’ll take his over yours, thanks.

All we were doing was just giving advice..... Not saying you had to kiss the guys ass.. But shit.. Im sure you guys can do it (make him happy)... But nope, you were more worried about loosing 60 bucks of your commision...

Making him Happy, would involve us giving him a free pair of shoes for absolutely no reason, other then he neglected to try them on for 6 yrs....if you can find a company in the US that would have done that for him, under those circumstances I’ll personally call him back and make that return

But anyways.. they can run that company how they please....

But now.. someone KNOW where not to go

Cute

[LS2ner]

Ok Ok, both sides have legitimate points. This conversation is getting out of hand. Sooo, lets just drop it guys. Agree to disagree?

[Julio]

We may be internally small, but we are the largest retailer of quite a few of provided manufacturers, including G-force which is basically a leader in the market at the moment.



Well, that’s all your personal opinion.



If you actually read the thread, Baller agreed that the customer didn’t deserve anything....so what’s your point



If we are going to start throwing years into the pot...my Boss, and owner of the company, also of which governs these company policies we are required to follow, started this company more then 30 yrs ago from a garage....I think if I’m going to take anyone’s advice on anything business related, I’ll take his over yours, thanks.



Making him Happy, would involve us giving him a free pair of shoes for absolutely no reason, other then he neglected to try them on for 6 yrs....if you can find a company in the US that would have done that for him, under those circumstances I’ll personally call him back and make that return



Cute

Blah blah blah.......


Let me know when you find somewhere where it explains that this line right here is GOOD CUSTOMER service...

"but after 5 years and 364 days it's your problem. Bye."

Ill be waiting.....................

Your boss has been in the business 30 years.. That make me even sicker to my stomach... So sad.. He should teach you guys how to handle this type of shit better... 30 years... so sad. If he even knows about this issue..

And I didnt start throwing years into this.. YOU DID.

Dont feel bad because you thought I was just talking out of my ass or something.....
and by the way YEARS OF EXPERIENCE doesnt mean SHIT...

DOESNT MATTER HOW LONG YOU BEEN WORKING OR HOW HARD... IS ALL ABOUT HOW SMART YOU WORK.

Ask all the people on IA that are in there 30's who own and operate there own business... AND MAKE MONEY. I know a few on here..

So just because your boss been in business 30 years it doesnt mean shit.... fuck 30 years in business and still working................ Hahah .. I wont go any futher your honor.

But Honestly, I think Im done with this thread..... I hate talking smack w/ people who are worried about loosing 60 bucks.

[quickdodge®]

Its funny how you didn't mention that before. Its amazing how poorly a business can be ran and still survive.

Yup. Now we know where NOT to shop. I know a lot of people and a lot of people know me. I think a good idea would be for me to tell folks not to shop at your store, myself. Just for reading this ignorant crap. Funny how you call the CUSTOMER ignorant when you guys run your shop the way you do.

And to top it off, you posted his goddamn name on the internet so everyone will know who you're talking about. VERY BAD FOR YOU!

Later, QD.

[quickdodge®]

Fuck it. E-mail sent. Later, QD.

[LS2ner]

Fuck it. E-mail sent. Later, QD.

Damn QD's straight regulatin shit today...

[ShooterMcGavin]

paul newman is 82 years old and faster than u danny.

lol :

[ShooterMcGavin]

lol dude

say you go to best buy and buy a computer, top of the line: pentium 2 350mhz 128mb RAM 3.5 floppy AND double speed CD-ROM.... fast forward to 2007, you finally open the box and put it together, you notice that the monitor and keyboard aren't the same color as the CPU.... you go back into best buy (which a very high customer service rating)

Do you think theres any way in hell they'll do ANYTHING for you (let alone store credit) after 30 days... specially on a discontinued item?

(i used to work at best buy, by the way)

wow, i never realized you were really a dumbass til now. have you never been to www.bestbuysux.org ? bestbuy is a company that PUBLICLY discusses how they profile their customer base and will turn away customers they feel are not going to profit them by shopping at BB.