Mainstream Performance: Worst Service of my life
Mainstream Performance: Terrible Service
I first went to mainstream as a referral from my friend. He was having a lot of work, an H2B swap. I had a replacement engine put into my car. I removed my own engine and only needed another engine dropped in. Should have done it myself.
I had my car towed there. I had it towed with the a/c and p/s tied to the side of the engine bay. In the backseat and trunk were the exhaust manifold, axles (with new oiled axle nuts), a/c bracket, p/s bracket, engine mounts and all of the other stuff. The harnesses were taped to the frame so that the engine could be lowered in, bolted up and plugged in.
My car sat for 6 weeks with no phone call. Apparently there is a waiting list. NO one told me this when my car was dropped off. I was told by a friend who had his swap done there, that this would be done within a week. Realistically this was maybe two to eight hours worth of work.
This shop actually caused me anger problems. The lack of communication and blow-offy attitude of Robert pissed me off to no end. I brought two people with me to pick my car off for fear that I was going to stab the owner.
Problems with my car when I got it back:
. did not put cotter pins in my castle nuts for the ball joints
. did not stake the axle nuts
. when I redlined the car after operating temperature was reached, brown smoke came out of the tailpipe. Did you leave my exhaust parts out in the rain?? They were perfectly fine when I dropped the car off, was that rust?
. forgot the bolt that attaches the exhaust manifold bracket to the block – engine rattled at certain RPMs.
. My distributor bolts – only one was tight, the other two were loose by a full two rotations
. charged me 5$ for a shift linkage roll pin…but you gave me a used one I later found out
. charged me 50 cents a piece for exhaust header bolts. Yes the receipt says $4.50 for nuts that the engine I bought had on them. The nuts used to attach the header to the cylinder head look kind of like castle nuts, but of the 9 of them, not one had the proper shape. 5 of them were generic flange nuts, two were non-flange nuts, and the other two were rusty. Did you pick these up off the shop floor?
. bolt missing on the tranny mount – the two nuts were there but not the bolt
.VSS was unplugged. I drove out of the shop with no working speedometer. I thought my VSS was broke when I brought it in? Turns out it wasn’t broken, you didn’t push it down to hear it click, was simply not plugged
. CLUTCH WAS NOT BLED! Air in the line!
The idiot opened and closed the bleeder with no hose and I got locked into 3rd gear on the way home! I almost got hit! I eventually had to makeshift bleed the clutch myself on the side of the road.
. the axle nut was dry when I removed it later on. I pre-oiled them for you when I had the car dropped off, because I left them on the new axles that were in the back seat! Were these the new axle nuts you put on, or used ones of yours?
. I left my a/c bracket in the car for installation. You gave me someone elses (mine had a good bushing, this one was split in three of the four places.
. I left my a/c idler in the car. You put it together…but used someone else’s pulley…which was noisy and with a busted bearing. Mine had about 200 miles of runtime on it, as I bought it new from Honda. The one I got back from you was rusted and probably many years old.
. and oh yeah, I was going to take adam’s old exhaust with me. You didn’t put it in the trunk like you said you would.
. and theres even more little things
One or two problems would not merit such a review, but this is unprofessional. When I was decided which route to take, I pulled out scratch paper and started to write down and compare pricing. I was actually told “what are you budgeting?” in a mock tone. Yeah, forgive me for doing my homework and writing out a budget, I'm not a high roller who's giving every penny to you guys.
Robert:
I was upset about my car’s delay. Upon seeing him, he had a shit-eating grin on his face and said “ya feelin better today”? I lunged at him when his back was turned but had someone hold me back. That only made him happier it seemed. NO one told me my car was going to sit for six weeks with NO phone call, I called every week and was told it’d be another day or two or….my car was next.
Robert is the biggest asshole I have ever met in my entire life. He is like an 80s/90s tv show asshole. Like you think…a guy who is THIS much of an asshole can’t possibly exist in real life. Robert, you are a fucking asshole. I hope you die in agony. I hope your family is killed in front of you. I hope your ligaments in your legs are torn out while you are awake and you are hung with them, and your sternum is cracked out of your chest and you get raped to death with it. You are an asshole and I sure hope you get what’s coming to you. I’d hope that a tornado hits your shop but that’s not fair to all of the people who you’ve treated like shit. May you die in a fire, and if you have kids, may they go sterile. I do not want your lineage to continue you filthy, disgusting cocksucker. And if this review makes you smile, and it might, then I hope that smile of yours has all its gross ass teeth fall out and tear your throat open so you die of drowning in your own blood. I’ve never known hatred before, and this man should be shot and disemboweled.
Care to defend the problems with my car? Did I not pay enough to get proper service? Sorry about my language but I felt nothing short of this horrible review would convey my anger and frustration with this hackjob company stationed in what looks like an old airplane hangar. This company ought to be reported to Clark Howard and its no question they aren't Better Business Bureau accredited.
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Originally Posted by Sinfix_15
