babygurl
06-27-2006, 10:29 AM
PHILADELPHIA -- Comcast has fired an employee for sleeping on a customer's couch during a house call after video of the incident became a minor Internet sensation.
The Philadelphia-based cable company also says it has apologized to the customer in Washington for the "unsatisfactory customer experience."
The customer, Georgetown University law student Brian Finkelstein, said the technician needed to phone company headquarters for help but was put on hold for more than an hour and fell asleep.
He posted video of the sleeping technician on YouTube.com, a site that lets users share videos. He added an Eels song with the lyrics, "I need some sleep."
The 58-second video has been viewed more than 227,000 times since it was posted Tuesday.
http://www.davesdaily.com/out.php?id=17869&url=http%3A%2F%2Fwww.wftv.com%2Fnews%2F9421818%2Fd etail.html
The Philadelphia-based cable company also says it has apologized to the customer in Washington for the "unsatisfactory customer experience."
The customer, Georgetown University law student Brian Finkelstein, said the technician needed to phone company headquarters for help but was put on hold for more than an hour and fell asleep.
He posted video of the sleeping technician on YouTube.com, a site that lets users share videos. He added an Eels song with the lyrics, "I need some sleep."
The 58-second video has been viewed more than 227,000 times since it was posted Tuesday.
http://www.davesdaily.com/out.php?id=17869&url=http%3A%2F%2Fwww.wftv.com%2Fnews%2F9421818%2Fd etail.html