Nemesis
03-23-2006, 06:58 AM
So I sold of set of Cougar leather seats on ebay recently. Seats sold for 120 dollars. Mind you these seats are around 800 from the dealership. I was quoted from greyhound that it would be 45 dollars to ship, so that's what I listed the item shipping for on the auction. Now this is where the situation gets a little gray. I spend almost an entire day getting the seats ready to ship, boxed, and placing them in the car and driving 40 miles to the station. Once I arrive I get the three boxes out, which are VERY heavy, and place them in the area for shipping. Once all was said and done they said the shipping came out to be 139 dollars. I was pretty pissed that I went through that much work to get them there are drove all that way. I decided to send them out anyways, and have the buyer pick them up at the station where they live, C.O.D. As soon as I got home, I sent the buyer an email that said the what I had just stated. I get this email back and so the drama begins:
Buyer:
naver have had a bad ebay experience til now,seats are at bus depot BUT despite your advertised 45.00 shipping on listing bus company is demanding additional 139.00 on delivery, we will have to resolve this quite quickly or I will be handing allthe correspondence for you to ebay and let them resolve this matter
Me:
I understand your frustrations, and this has been a headache for me as well. Ive been trying to get into email contact, but I guess you havent recieved my messages. Greyhound had originally given me a quote for the seats, which I thought was accuracte because I gave them weight and measurements. I reported back to you, and you gave me the 45 for shipping. However, upon packaging and driving 40 miles to the greyhound shipping station they inform me that its going to be the amount that you stated. As most would probably do, I didnt feel like hauling the seats back, storing them longer, delaying shipping, etc. I sent them out COD. In my previous email I stated I needed your address to send the 45 dollars refund for you shipping cost. Along with this greyhound had called me to notify me a portion of the package had been seperated ( the bolts for the seats). Trust me, I apologize for the incovienience, but a lot of this has been out of my hands. Ill try my best to rectify the situation with you over messages. Basically, Im willing to send 45 in shipping back via USPS confirmed mail along with the bolts greyhound dropped. This has been the heaviest and largest package ive sent ever on ebay, and this has been a real headache just as much as it has been for you. I sincerely apologize, and please advise me on what you would like to do next. Im willing to send back the 45 via mail, no problems. Please respond to my home email since I have no access to this email at work. [email protected] Thanks, George
Buyer Response:
while I would like to sympathize with you,all these are problems you have created , my part of the ebay contract was to pay you 122.00 plus 45.00 freight as you listed this item, now you have my money,amount in full and you want more. how would anyone rate you on ebay as anything but a crook?
My response:
How can you say that Im a crook? Greyhound misquoted me for the item which I had not found out until time it was shipped. I am sending you 45 dollars back for shipping that you paid me. Im not keeping all your money. I would like to resolve this, because its plain to see it wasnt my fault. I have made very little off these seats in the end, including gas money for the trip to drop them off, and materials to pack the item. Remember you arent paying me anymore, the money is going to Greyhound! Im not recieving any of the extra money.
Buyer Response:
unfortunately you continue to confuse your problem as being my problem, your beef is with greyhound then. not me I have paid the advertised amount,Ebay dispute resolution will view this as a seller issue , I have fulfilled the terms of my ebay contract
My Response:
have offered to send you the 45 dollars back, and you refuse as you have stated here. There were three packages that were sent out, two seats, and a very large box that contained a bracket and the head rests. Everything totalled to be 70lbs. That is a lot of weight. What shipper have you found that would ship 70+ pounds for 45 dollars. It was a simple mistake and probably a typo on Greyhounds part. It happens! If you want to dispute this through ebay, then fine, I have tried my best to solve this issue through messages. It seems like you dont want to pay any more shipping costs, is that your main issue? And you basically want the seats for free in the end. Things cost money to ship and you seem to not understand that. Take a look at my ebay feedback, I have a clean record, and am not a crook. If you would like to take this up with ebay, then fine, but this issue could have been resolved quicker and more effieciently by other means. Now if you want to talk about ebay contracts within the bidding. You paid with a check, and I distinctly said that no checks or money orders are accepted, plus I needed the payment within 24 hours, and it took approx 5 weeks to recieve. The first check was lost, which wasnt my problem, it was a problem with USPS. Just like you say it wasnt my problem with shipping its Greyhounds. It goes both ways, and I was reasonable with you paying for the item with a personal check. I gave YOU leniancy, and I expected the same.
Thanks,
George
Buyer Response:
thanks for your return, my response is as follows:you were contacted by phone about this transaction using a corporate check,you agreed,check was lost but sent on time by us as agreed.We then paid to stop check and resubmit again on a timely basis.Now then we have adhered to the ebay contract, when in fact you have not. the next question that begs attention is who would have bid that much money if you had properly researched the shipping.This newly quoted shipping exceeds the value bid on the seats and is in error approx 300%
My response:
You take a week to respond to me? Im sorry but Ive had my fair share of responses on trying to resolve this issue with you. I have offered to refund your shipping costs up to the amount you gave me (FULL REFUND IN SHIPPING), as well as possibly sending more, but since you are unwilling to budge and you want me to pay for the shipping costs, I suggest you take this up with ebay. I have shipped bumpers and wheels and other heavy items before that have cost more in shipping than the item itself. You go to a dealer and see how much these leather seats are. They are well in excess of 400 per seat. You got both the seats for 122 dollars. Im sorry you feel like you had been cheated, but any reasonable person understands that sometimes mistakes happen. LIKE I SAID BEFORE, I had been willing to work out to an agreement on shipping and help pay for it, but you have not sent back any responses but, calling me defamatory terms as a crook, as any reasonable person would know that I am not.
Thanks and have a great day,
George
So my question to you all is, was I completely in the wrong?
Buyer:
naver have had a bad ebay experience til now,seats are at bus depot BUT despite your advertised 45.00 shipping on listing bus company is demanding additional 139.00 on delivery, we will have to resolve this quite quickly or I will be handing allthe correspondence for you to ebay and let them resolve this matter
Me:
I understand your frustrations, and this has been a headache for me as well. Ive been trying to get into email contact, but I guess you havent recieved my messages. Greyhound had originally given me a quote for the seats, which I thought was accuracte because I gave them weight and measurements. I reported back to you, and you gave me the 45 for shipping. However, upon packaging and driving 40 miles to the greyhound shipping station they inform me that its going to be the amount that you stated. As most would probably do, I didnt feel like hauling the seats back, storing them longer, delaying shipping, etc. I sent them out COD. In my previous email I stated I needed your address to send the 45 dollars refund for you shipping cost. Along with this greyhound had called me to notify me a portion of the package had been seperated ( the bolts for the seats). Trust me, I apologize for the incovienience, but a lot of this has been out of my hands. Ill try my best to rectify the situation with you over messages. Basically, Im willing to send 45 in shipping back via USPS confirmed mail along with the bolts greyhound dropped. This has been the heaviest and largest package ive sent ever on ebay, and this has been a real headache just as much as it has been for you. I sincerely apologize, and please advise me on what you would like to do next. Im willing to send back the 45 via mail, no problems. Please respond to my home email since I have no access to this email at work. [email protected] Thanks, George
Buyer Response:
while I would like to sympathize with you,all these are problems you have created , my part of the ebay contract was to pay you 122.00 plus 45.00 freight as you listed this item, now you have my money,amount in full and you want more. how would anyone rate you on ebay as anything but a crook?
My response:
How can you say that Im a crook? Greyhound misquoted me for the item which I had not found out until time it was shipped. I am sending you 45 dollars back for shipping that you paid me. Im not keeping all your money. I would like to resolve this, because its plain to see it wasnt my fault. I have made very little off these seats in the end, including gas money for the trip to drop them off, and materials to pack the item. Remember you arent paying me anymore, the money is going to Greyhound! Im not recieving any of the extra money.
Buyer Response:
unfortunately you continue to confuse your problem as being my problem, your beef is with greyhound then. not me I have paid the advertised amount,Ebay dispute resolution will view this as a seller issue , I have fulfilled the terms of my ebay contract
My Response:
have offered to send you the 45 dollars back, and you refuse as you have stated here. There were three packages that were sent out, two seats, and a very large box that contained a bracket and the head rests. Everything totalled to be 70lbs. That is a lot of weight. What shipper have you found that would ship 70+ pounds for 45 dollars. It was a simple mistake and probably a typo on Greyhounds part. It happens! If you want to dispute this through ebay, then fine, I have tried my best to solve this issue through messages. It seems like you dont want to pay any more shipping costs, is that your main issue? And you basically want the seats for free in the end. Things cost money to ship and you seem to not understand that. Take a look at my ebay feedback, I have a clean record, and am not a crook. If you would like to take this up with ebay, then fine, but this issue could have been resolved quicker and more effieciently by other means. Now if you want to talk about ebay contracts within the bidding. You paid with a check, and I distinctly said that no checks or money orders are accepted, plus I needed the payment within 24 hours, and it took approx 5 weeks to recieve. The first check was lost, which wasnt my problem, it was a problem with USPS. Just like you say it wasnt my problem with shipping its Greyhounds. It goes both ways, and I was reasonable with you paying for the item with a personal check. I gave YOU leniancy, and I expected the same.
Thanks,
George
Buyer Response:
thanks for your return, my response is as follows:you were contacted by phone about this transaction using a corporate check,you agreed,check was lost but sent on time by us as agreed.We then paid to stop check and resubmit again on a timely basis.Now then we have adhered to the ebay contract, when in fact you have not. the next question that begs attention is who would have bid that much money if you had properly researched the shipping.This newly quoted shipping exceeds the value bid on the seats and is in error approx 300%
My response:
You take a week to respond to me? Im sorry but Ive had my fair share of responses on trying to resolve this issue with you. I have offered to refund your shipping costs up to the amount you gave me (FULL REFUND IN SHIPPING), as well as possibly sending more, but since you are unwilling to budge and you want me to pay for the shipping costs, I suggest you take this up with ebay. I have shipped bumpers and wheels and other heavy items before that have cost more in shipping than the item itself. You go to a dealer and see how much these leather seats are. They are well in excess of 400 per seat. You got both the seats for 122 dollars. Im sorry you feel like you had been cheated, but any reasonable person understands that sometimes mistakes happen. LIKE I SAID BEFORE, I had been willing to work out to an agreement on shipping and help pay for it, but you have not sent back any responses but, calling me defamatory terms as a crook, as any reasonable person would know that I am not.
Thanks and have a great day,
George
So my question to you all is, was I completely in the wrong?