AtifSajid
01-11-2006, 07:03 AM
So I sell an ipod online via ebay..I actually sold about 20, but anyway, one customer of mine decides to go in and change the battery out, and after it doesnt work, he sends it back 30 days later, and it doesnt work at all. He doesnt even close the ipod back correctly, it is slighlt wobbly. Paypal gives them there money back even after a very thorough explanation given by me.
My warranty on those are 3 days from the time you recieve.
READ BELOW IF YOU WANT TO...
This is what I sent them after I found out about the chargerback...
I am absolutely upset at the chargeback that you guys hit my account with. I even supplied AMPLE evidence that the item that was sent back had been opened, tampered with, and not even put back together correctly. THIS IS NO WAY TO DO BUSINESS AT ALL!! So that means I can charge $5000 items through paypal to someones account, tamper with it, take something out of it, and send it back and file a dispute with my credit card company and get my damn money back with no problems!?!?!? This is ridiculous!! I have been using paypal and letting your company take percentages out of my profit all this time and your company doesnt even have the desceny to call me and let me know that the charge back is complete??? Just hit my account for it and end of story? That is no way to do business.
The buyer had no right to even try to commit a chargeback after he manipulated the item completely. I am so pissed off at this right now. I got the item back and it doesnt work at all! DOES NOT WORK AT ALL! He class=RTE>
I want someone to call me back and tell me what kind of valid reason was supplied that the charge class=RTE>
Atif Sajid
This is my cell number. If I do not pick up please leave a number for me to call back.. I will call back!
THIS IS HOW THEY RESPOND..
Dear Atif Sajid,
Thank you for taking the time to contact us with your concerns. I am
happy to assist you further.
We apologize for the frustration and inconvenience this matter has
caused you. Sellers form the backbone of our customer base, and we
deeply regret the need to perform any reversal. Please understand that
this chargeback was investigated within the terms of our User Agreement
which you agreed to when you opened your PayPal account. At this point
we have no further recourse to assist you in this matter, we suggest
that you contact the buyer directly to resolve this issue and or recover
your merchandise.
Unfortunately, we do not control the outcome of the chargeback decision
reached by the buyer's issuing bank in a credit card transaction. By
accepting the terms of the PayPal User Agreement, you agreed to accept
the decision of the issuing bank as final and legally binding for this
type of dispute.
Thank you for your cooperation.
I understand your frustration regarding this matter and apologize for
any inconvenience it might have caused you.
Sincerely,
Kyoko
PayPal Chargeback Division
PayPal, an eBay Company:2up::2up::2up::2up::2up:
My warranty on those are 3 days from the time you recieve.
READ BELOW IF YOU WANT TO...
This is what I sent them after I found out about the chargerback...
I am absolutely upset at the chargeback that you guys hit my account with. I even supplied AMPLE evidence that the item that was sent back had been opened, tampered with, and not even put back together correctly. THIS IS NO WAY TO DO BUSINESS AT ALL!! So that means I can charge $5000 items through paypal to someones account, tamper with it, take something out of it, and send it back and file a dispute with my credit card company and get my damn money back with no problems!?!?!? This is ridiculous!! I have been using paypal and letting your company take percentages out of my profit all this time and your company doesnt even have the desceny to call me and let me know that the charge back is complete??? Just hit my account for it and end of story? That is no way to do business.
The buyer had no right to even try to commit a chargeback after he manipulated the item completely. I am so pissed off at this right now. I got the item back and it doesnt work at all! DOES NOT WORK AT ALL! He class=RTE>
I want someone to call me back and tell me what kind of valid reason was supplied that the charge class=RTE>
Atif Sajid
This is my cell number. If I do not pick up please leave a number for me to call back.. I will call back!
THIS IS HOW THEY RESPOND..
Dear Atif Sajid,
Thank you for taking the time to contact us with your concerns. I am
happy to assist you further.
We apologize for the frustration and inconvenience this matter has
caused you. Sellers form the backbone of our customer base, and we
deeply regret the need to perform any reversal. Please understand that
this chargeback was investigated within the terms of our User Agreement
which you agreed to when you opened your PayPal account. At this point
we have no further recourse to assist you in this matter, we suggest
that you contact the buyer directly to resolve this issue and or recover
your merchandise.
Unfortunately, we do not control the outcome of the chargeback decision
reached by the buyer's issuing bank in a credit card transaction. By
accepting the terms of the PayPal User Agreement, you agreed to accept
the decision of the issuing bank as final and legally binding for this
type of dispute.
Thank you for your cooperation.
I understand your frustration regarding this matter and apologize for
any inconvenience it might have caused you.
Sincerely,
Kyoko
PayPal Chargeback Division
PayPal, an eBay Company:2up::2up::2up::2up::2up: