Paul
02-26-2009, 09:54 AM
Greetings All,
We have the following requirement in Charlotte, NC for a software developer. Rate is 60.00 per hour (depending on experience), all inclusive, corp to corp, expected duration of 6 months. If you or anyone you know is interested, please respond back with a resume, or call Joe Wilson, Southeastern Enterprises, Inc., (704) 906-9313.
Thank you
Joe Wilson
Southeastern Enterprises, Inc.
(704) 906-9313
www.southeasternenterprises.net
Client Cable is deploying an enterprise wide contact center solution to support its national customer base. The system is complex mix of technologies provided by Avaya, Aspect, Nuance, Witness and other world class companies. The Contact Center Applications Developer will work as a member of a team that has responsibility for the developing applications to enhance customers experience in the contact center. They will provide application development between the VOIP based call processing system, speech recognition IVR systems, CTI devices, intelligent call routing systems, compliance and quality recording system, workforce management system, call management system and all other devices related to the enterprise platform. The Contact Center Applications Developer will interact with Avaya and other telecommunications vendors and work directly with CLIENT regional and divisional contacts to design and develop speech based IVR applications, screen pop applications, and web services to create a services based architecture for all contact center applications to use. They will provide assistance with contact center reporting and other related tasks, interact with the manufacturers’ technical support groups to resolve complex problems, and maintain detailed documentation to include the architectural layout, inter-machine process flow, database schemas and other material related to the telecommunications infrastructure. They will also work as part of the team by providing technology solutions suggestions and recommendations to help enhance or streamline the contact center.
Essential Job functions:
Specific tasks will include:
•Serve as an application developer to new CLIENT call center clients and assist with design and implement of new technology
•Serve as a single point of contact for all telecom applications related issues for assigned divisions
•Maintain CTI based call flows, speech recognition IVR applications, screen pop applets, real-time web services and reporting dashboards
•Serve as a primary interface to vendors for issues with telecom applications and interfaces
•Maintain enterprise applications leverage database schemes to create flexible architecture
•Coordinate activities and accompany vendors while onsite
Job Requirements:
A minimum of 3 years hands on experience developing enterprise applications with a Java, C#.net, Web services, XML, and sockets to create an flexible development environment. Leverage the environment to create VXML speech IVR applications to interact and enhance customer experience. Develop enhanced CTI based routing and screen pop technology to streamline customer service productivity and accuracy. The successful candidate will have worked in or have an understanding of contact center environments and terms
Skills Required:
.NET Expert 5.0
PHP
ASP.NET
C#.NET
AJAX
Bourne Shell
Database
Java Expert
Scripting
We have the following requirement in Charlotte, NC for a software developer. Rate is 60.00 per hour (depending on experience), all inclusive, corp to corp, expected duration of 6 months. If you or anyone you know is interested, please respond back with a resume, or call Joe Wilson, Southeastern Enterprises, Inc., (704) 906-9313.
Thank you
Joe Wilson
Southeastern Enterprises, Inc.
(704) 906-9313
www.southeasternenterprises.net
Client Cable is deploying an enterprise wide contact center solution to support its national customer base. The system is complex mix of technologies provided by Avaya, Aspect, Nuance, Witness and other world class companies. The Contact Center Applications Developer will work as a member of a team that has responsibility for the developing applications to enhance customers experience in the contact center. They will provide application development between the VOIP based call processing system, speech recognition IVR systems, CTI devices, intelligent call routing systems, compliance and quality recording system, workforce management system, call management system and all other devices related to the enterprise platform. The Contact Center Applications Developer will interact with Avaya and other telecommunications vendors and work directly with CLIENT regional and divisional contacts to design and develop speech based IVR applications, screen pop applications, and web services to create a services based architecture for all contact center applications to use. They will provide assistance with contact center reporting and other related tasks, interact with the manufacturers’ technical support groups to resolve complex problems, and maintain detailed documentation to include the architectural layout, inter-machine process flow, database schemas and other material related to the telecommunications infrastructure. They will also work as part of the team by providing technology solutions suggestions and recommendations to help enhance or streamline the contact center.
Essential Job functions:
Specific tasks will include:
•Serve as an application developer to new CLIENT call center clients and assist with design and implement of new technology
•Serve as a single point of contact for all telecom applications related issues for assigned divisions
•Maintain CTI based call flows, speech recognition IVR applications, screen pop applets, real-time web services and reporting dashboards
•Serve as a primary interface to vendors for issues with telecom applications and interfaces
•Maintain enterprise applications leverage database schemes to create flexible architecture
•Coordinate activities and accompany vendors while onsite
Job Requirements:
A minimum of 3 years hands on experience developing enterprise applications with a Java, C#.net, Web services, XML, and sockets to create an flexible development environment. Leverage the environment to create VXML speech IVR applications to interact and enhance customer experience. Develop enhanced CTI based routing and screen pop technology to streamline customer service productivity and accuracy. The successful candidate will have worked in or have an understanding of contact center environments and terms
Skills Required:
.NET Expert 5.0
PHP
ASP.NET
C#.NET
AJAX
Bourne Shell
Database
Java Expert
Scripting