mmmmpsi
12-04-2008, 04:08 PM
So I'm looking for a new digital camera and I finally settled on getting a Canon Rebel Xsi.. After searching around locally at Best Buy (http://www.srtforums.com/forums/f379/avoid-fotoconnection-com-horrible-experience-482067/#), Circuit City etc.. I decided to go online to see what deals were available. Because I did this on Black Friday I thought for sure there would be some great deals..
Well I came across the best price from a place called FOTOCONNECTION out of New York. The had a great price for the whole unit of $569.00 which included two lenses a bag etc.. It said the camera was in stock so I said sure and ordered it.
No E-Mail confirmation was received which I thought was a little weird.. But didn't think much of it..
Well finally come Saturday night and still not having gotten an E-mail I decided to call them. I get a guy on the phone and he's telling me that they received the order and everything looks good (http://www.srtforums.com/forums/f379/avoid-fotoconnection-com-horrible-experience-482067/#) and then he starts going into how the lenses I ordered aren't AutoFocus lenses?? I'm like ugh, really?? Cause I could have sworn that they were.. He's like no no, these are the cheaper lenses, BUT I can upgrade you to the new lenses and add a "faster" memory card.. After some BS on the phone I finally said, I do NOT want to upgrade anything.. (unfortunately I didn't have the order in front of me so I couldn't look up what I had ordered originally, thankfully I printed out the page that I ordered from because I didn't get an E-Mail confirming what had been ordered).. Finally he was fine, we'll be sending you a confirmation later with your order, click that and your credit card will be charged and we'll get the order out to you.
Uhh, ok first of all, I've ordered enough stuff online to know that when someone sends you an E-Mail with a link and it has your information on it, clicking that link is pretty stupid..
So anyway, sure enough a few hours later I get an E-Mail saying that all I had to do was click here and my order for 799.00 would be processed.. Errr, wait a second.. 799.00 WTF.. I said I didn't want to upgrade anything..
I took a look at the order and sure enough the order stated that they were supposed to be AF lenses in the first place.. I'm like WTF...Because they were closed by the time I got the E-Mail I waited till the next day to call back to find out what's going on..
This time I called and got some BS story about how the camera I ordered was a OEM Model and that the lenses were really low quality (http://www.srtforums.com/forums/f379/avoid-fotoconnection-com-horrible-experience-482067/#) but they could "upgrade" me to a full Retail U.S. Camera with "better" lenses for only $849.00 UGHHHH WTF again.. When I questioned what happened to the $569.00 price that you originally had on your web site, I got put on hold.. Then hung up on.. After calling back, I was told that the $569.00 model the "OEM Non-US" Camera was on backorder for 2-3 weeks at least but again they could upgrade me to the retail pack, now again for the $799.00 price (which btw is the same price that Best Buy sells it for and who knows what kinda lenses I'm getting from this place)
I said, the hell with this and canceled the order.. Luckily my credit card (http://www.srtforums.com/forums/f379/avoid-fotoconnection-com-horrible-experience-482067/#) was not charged, but first of all, I spend litterly hours on the phone with these assholes and secondly I missed out on the Black Friday pricing that I could have got from somewhere else that was legititmate..
SO, lessons learned.. ALWAYS print out the order from online shops. NEVER click links in E-Mails.. And with anything else online, BE CAREFUL!! And DO NOT order from FOTOCONNECTION.COM they are scammers!!!
Well I came across the best price from a place called FOTOCONNECTION out of New York. The had a great price for the whole unit of $569.00 which included two lenses a bag etc.. It said the camera was in stock so I said sure and ordered it.
No E-Mail confirmation was received which I thought was a little weird.. But didn't think much of it..
Well finally come Saturday night and still not having gotten an E-mail I decided to call them. I get a guy on the phone and he's telling me that they received the order and everything looks good (http://www.srtforums.com/forums/f379/avoid-fotoconnection-com-horrible-experience-482067/#) and then he starts going into how the lenses I ordered aren't AutoFocus lenses?? I'm like ugh, really?? Cause I could have sworn that they were.. He's like no no, these are the cheaper lenses, BUT I can upgrade you to the new lenses and add a "faster" memory card.. After some BS on the phone I finally said, I do NOT want to upgrade anything.. (unfortunately I didn't have the order in front of me so I couldn't look up what I had ordered originally, thankfully I printed out the page that I ordered from because I didn't get an E-Mail confirming what had been ordered).. Finally he was fine, we'll be sending you a confirmation later with your order, click that and your credit card will be charged and we'll get the order out to you.
Uhh, ok first of all, I've ordered enough stuff online to know that when someone sends you an E-Mail with a link and it has your information on it, clicking that link is pretty stupid..
So anyway, sure enough a few hours later I get an E-Mail saying that all I had to do was click here and my order for 799.00 would be processed.. Errr, wait a second.. 799.00 WTF.. I said I didn't want to upgrade anything..
I took a look at the order and sure enough the order stated that they were supposed to be AF lenses in the first place.. I'm like WTF...Because they were closed by the time I got the E-Mail I waited till the next day to call back to find out what's going on..
This time I called and got some BS story about how the camera I ordered was a OEM Model and that the lenses were really low quality (http://www.srtforums.com/forums/f379/avoid-fotoconnection-com-horrible-experience-482067/#) but they could "upgrade" me to a full Retail U.S. Camera with "better" lenses for only $849.00 UGHHHH WTF again.. When I questioned what happened to the $569.00 price that you originally had on your web site, I got put on hold.. Then hung up on.. After calling back, I was told that the $569.00 model the "OEM Non-US" Camera was on backorder for 2-3 weeks at least but again they could upgrade me to the retail pack, now again for the $799.00 price (which btw is the same price that Best Buy sells it for and who knows what kinda lenses I'm getting from this place)
I said, the hell with this and canceled the order.. Luckily my credit card (http://www.srtforums.com/forums/f379/avoid-fotoconnection-com-horrible-experience-482067/#) was not charged, but first of all, I spend litterly hours on the phone with these assholes and secondly I missed out on the Black Friday pricing that I could have got from somewhere else that was legititmate..
SO, lessons learned.. ALWAYS print out the order from online shops. NEVER click links in E-Mails.. And with anything else online, BE CAREFUL!! And DO NOT order from FOTOCONNECTION.COM they are scammers!!!